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FAQ

  1. Do I need to pay any extra charges for using Nosto ATMs?No. Customers can use Nosto ATMs at the same prices as they use other ATMs. The exact price of cash withdrawals depends on the service prices of the bank of each customer.
  2. What cards do Nosto ATMs accept?Cash can be withdrawn using the most commonly used cards, such as Visa (Visa, Visa Electron, Plus) and MasterCard (MasterCard, Maestro, Cirrus). This means that Nosto ATMs accept nearly all cards issued by Finnish banks, and most cards issued by foreign banks.
  3. What denomination banknotes can I get from a Nosto cash dispenser?
    Nosto cash dispensers allow withdrawals in 10, 20 and 50-euro banknotes.
  4. Are there any withdrawal limits at Nosto ATMs?
    The maximum single withdrawal at a Nosto ATM is EUR 400 unless the security limit for your card is higher.
  5. Credit or debit cash withdrawal?
    Combination credit-debit cards may give you a choice when using a Nosto cash dispenser between directly debiting your bank account or charging the withdrawal to your credit card account. Cash dispensers that accept your card without providing such a choice will use it as a credit card only. Some banks may conclude a special agreement for certain cash dispensers enabling you to use your credit card to debit your bank account directly. Nosto cash dispensers are linked to the international Visa/Mastercard network, but they cannot provide direct debiting services for a credit card linked to an unidentified off-network banking facility.
  6. Why isn’t the charge shown on my bank statement after making a withdrawal at a Nosto cash dispenser?
    Even though a provision is immediately placed on the account after a cash withdrawal in the same way as for a payment terminal transaction, the actual charge may not appear until some days later, depending on the bank.
  7. Can I check my account balance at a Nosto cash dispenser?
    The following cards allow balance enquiries:
    • All MasterCard cards
    • S-Bank Visa Debit, Visa Credit and Visa Credit/Debit cards
    • OP Bank Visa Debit and Visa Electron cards
    • Nordea Visa Debit and Visa Electron cardsBalance enquiries will be phased in for OP-Visa Credit/Debit combination cards during 2019. Negotiations with other banks to enable balance enquiries are also ongoing.
    Please contact your own bank if the balance enquiry function is unavailable with any of the supported cards listed above, or if you wish to change your card type to one that supports Nosto balance enquiries.
  8. Where can I find the nearest Nosto ATM?
    You can easily find your closest Nosto ATM from the front page of nostoautomaatti.fi.
  9. The most common error situations
    • Why won’t an ATM accept my card?
      Make sure that your card meets the requirements set out in Section 3. If necessary, contact our customer service or the bank that issued your card.
    • What do I do if a Nosto ATM is dirty or if something seems suspicious about it?
      We are continuously monitoring the condition of our ATMs, and we maintain and clean them regularly. However, if you notice that one of our ATMs is dirty or there is something not right about it, please contact our customer service at +358 20 730 42 42.                   
    • What should I do if ATM did not give my money?
      Contact your bank. The bank will file a complaint with the credit card company on your behalf. Any undue cover reservations will be removed or the debit will be refunded. Please note that returns will not work automatically.

Are you still seeking an answer to your question? Call our customer service on 020 730 4242.

 

INSTRUCTIONS FOR USE

Some points to remember when using your card in a Nosto cash dispenser:

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